- Any damage/fault to tandoor upon delivery must be notified in writing (with the photos of the damage/fault) within 24 hours of receipt. Failure to do so may result in inability to provide any refund/replacement.
- The Tandoor must be returned in its original condition and must not be used, before we process any refund/replacement.
- We recommend that item returned be sent to us in the original packaging via registered mail or courier (with tracking) to ensure safe return. In the event, damage is caused to the Tandoor in transit to us, full refund will not be provided.
- Please retain the original packaging intact in case the item needs to be returned to us. We cannot accept any responsibility for any associated repackaging charges if your faulty items original packaging is discarded.
- Please allow up to 10 business days for faulty/incorrect items to be changed over and sent out in the event the warranty claim or return is accepted. Replacement items cannot be sent until the original item has been received. Items which are assessed and found ‘not faulty’ will be returned to the customer at their cost.
- We cannot refund or exchange goods based on change of mind or incorrect item purchased, please purchase carefully. Any damage caused to your product through incorrect usage, negligence, accidental breakage or failure to follow manufacturer instructions will not be accepted or covered under the Warranty, hence no refund will be provided.
Please be advised that any hairline/minor cracks in the clay oven are normal and should not be considered as ‘damage/fault’